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  • New BT Boss May Net £7m in First Year By:-Marcia Literral
    It is thought that new BT boss Ian Livingston will pocket much more money than his predecessor, Ben Verwaayen. Thanks to new changes in the telecoms company's boardroom pay policy, Mr Livingston will gain a substantial financial reward if he is successful
  • Rural Areas More Connected Than Urban Areas By:-Marcia Literral
    According to Ofcom's regional communications market report, rural households are now more likely to have broadband connections than those who live in urban areas. Indeed, the report's surprising results indicated that 59% of rural households had broad
  • Big Brother-style Telecoms Database Considered By:-Marcia Literral
    Reporters from the Times have exposed controversial Home Office plans to create a huge government database that will contain confidential details of every phone call and email in the UK. The database will be populated with confidential data that is collat
  • Orwellian Email and Phone Call Database Considered By:-Karra Maxim
    Since last October, telecoms companies have been keeping records of phone calls and text messages, which they hold for a 12-month period. However, it is thought that the Home Office now plan to extend this to include internet and e-mail use. Police office
  • Laughter is the Best Motivation By:-Art Gib
    Most people don't particularly like being told what to do and how to do their jobs better. And yet, Motivational speakers make a great deal of money doing just that, and people love them for it. It moves some people to tears.
  • Characteristics of Good Constructive Feedback By:-Laurie Wilhelm
    We often confuse feedback with criticism - probably because much of our experience with it has had more to do with what we've done wrong than what we've done right or how we could do better. This is unfortunate. Feedback should not be viewed as a personal assault or a list of errors, mistakes, or mishaps. While the content of the feedback can be negative its delivery can always be constructive.
  • One Step to Making Small Talk By:-Laurie Wilhelm
    Just the thought of small talk congers up painful memories of stilted conversations that revolved around the weather and umpteen other dreadfully boring topics. Fortunately, the key to making good small talk is simple: be interested in other people. Here are a few small-talk tips to get the conversation going.
  • Three Steps to a Powerful Thank You By:-Laurie Wilhelm
    When we express our gratitude, it's more likely that others will do helpful or thoughtful things for us. The less gratitude we show, the less others are willing to do. There are times when a plain "thank you" just isn't enough; it doesn't adequately correspond to what was received, be it in value, effort, or thought. Here are three steps on how to express a really good "thank you."
  • Five Steps to Giving Constructive Feedback By:-Laurie Wilhelm
    Giving feedback is one of the most important interpersonal skills for any manager. The purpose of constructive feedback is to provide actionable information that will make improvements and create better results. Let's say that you're giving constructive feedback to a member of your staff. Here are five steps to help you give good feedback.
  • How to Ask for Good Feedback By:-Laurie Wilhelm
    When requesting feedback, be specific regarding the information you need to make improvements. It's your responsibility to guide others to provide you with the "right" kind of information. Think about what you're looking for before asking so that the feedback you receive is useful and actionable.
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